HSBC called to account over settled credit card debt
Category Finance | Sunday, April 18th, 2010
HSBC admits making a mistake. Its system was not updated after you paid the bill so the collections department really did think you had failed to pay. When you phoned, you spoke to the inbound call centre team which is separate from the outbound call centre people who later phoned you. The two centres did not confer. It is bank policy to telephone customers within a couple of days of a missed payment but you should not have received two calls so quickly. The bank has sent you a case of wine to apologise.